Shipping Query

Delivery within New Zealand

Shipping is FREE on all orders over NZD$125. 

A flat rate of $12 per order applies for orders under $125NZD. 

You can track your order through NZ Post by entering your tracking number, here.

Once your order has left our warehouse, you'll receive an email from our courier with a tracking number and a link to track its delivery.

If you have not received an email with tracking details, it just means we're still packing your order and it's yet to be dispatched from our warehouse. 

• If you have an account: Login to your account and select 'My Orders'. Select your order, click 'Shipments' and then 'Track this shipment'. 
  
  
• If you checked out as a guest: Enter your tracking number received via email into the NZ Post website here for delivery updates. 

Please note: It can take up to 48 hours for the tracking number to become available on the couriers website.

Just placed an order? See our delivery times below!

Please note during sale periods and a larger influx of received orders, dispatch and delivery can take up to 7-10 business days. 

* Delivery timeframes are estimates only, and may vary with peak sale periods, possible courier delivery issues, and other influences beyond the control of Glue. 

We aim to pack and dispatch online orders within 1-3 business days. Once your order is dispatched, you will receive an email notification with a tracking number. 

Please note: During peak periods (sales or public holidays), dispatch times may be longer. 

If you haven't received an order confirmation via email shortly after your purchase this may be due to:

• Your order is still processing in our systems
• A small typo in the email address entered at the checkout
• The email has been marked as spam and has been moved to your junk/spam folder

If you still haven't received it within 24 hours, contact our Customer Care team below and we'll locate and resend your order confirmation. 

What is Authority to Leave?

Authority to leave (ATL) is selected by default at the checkout. If this option is left checked, the courier will not require a signature for delivery and will leave the parcel in a safe place if no one is home. You agree that the parcel is deemed 'delivered' when left at your premises. 

What if I selected ATL and my parcel is stolen? 

Glue Store will not be held liable for any stock loss, due to theft or negligence if Authority To Leave is selected at the time of checkout and proof of delivery has been provided from our courier.

I would like to sign for my order, how can I ensure this? 
If you would prefer to sign for the parcel, please deselect the option "I give permission to leave this item at the address listed above" at checkout. If no one is home at the time of delivery, the parcel will be taken to your local Post Office for collection. 

I've been notified that my order has been delivered, but I haven't received it!

• Check your tracking details. Your order may have been taken to your local Post Office. 
• Check the surroundings of your property/mailbox. The courier may leave your order in a partially obscured spot to keep it safely away from street view. 

If you have any enquiries relating to the whereabouts of your parcel, contact NZ Post here or get in touch with our Customer Care team below.