Updates & Cancellations

Unfortunately, we're unable to cancel an order once it's placed. 

Please note that we are unable to cancel orders after items have been shipped. Once you receive your item(s), you can return them in accordance with our Returns Policy.

Our team work quickly to get orders picked, packed and out the door to you - so we can't guarantee that we'll be able to update your delivery address before it is packed. 

If you have just placed your order, or you have not received a tracking number:

Please contact our Product Experts here.

There is a short window of time before it's ready to be shipped that we may be able to update the address for you. 

If you have been sent a tracking number:

We are unable to update a delivery address once an order has been packed.

Please get in contact with NZ Post HERE and provide them with your tracking number. They will be able to update your address. Any address updates completed by NZ Post will add an additional business day for delivery on top of the standard delivery time. 

Once your order has been placed, we're unable to modify your order. This includes changing the colour or size of an item, and adding or removing items from your order. 

Please note: If your order is no longer eligible for cancellation, once you've received your item(s), you can you can return them in accordance with our Returns Policy.