Can I exchange my items?
Orders returned online are issued with a full refund only. If you’re unable to visit us for an exchange, we recommend processing an online return, then placing a new order. Our return instructions will guide you through the process.
Note: In-store purchases cannot be returned online, please pay us a visit!
All online and in-store purchases can be exchanged in-store. If you’ve purchased through Afterpay, our team will refund your original order, then help you with a new purchase.
What if I bought it online, whilst on sale, and it's now back to full price?
Please visit us in-store! Our team will swap your product at no extra cost, pending stock availability.
I believe my item is faulty?
We’re sorry to hear that your item may have a manufacturing fault. We recommend the following depending on whether you shopped online or in-store.
In-store purchases and online orders: You are welcome to head into your local store and have the item assessed by a store manager. If the item is deemed faulty, our team will be able to assist you.
Online Orders: If you cannot make it to a store, you can lodge a faulty claim by contacting our Customer Care team below.READ FULL ARTICLE
How will I receive my refund?
You will be refunded according to your original payment method within 2-5 business days* of your return being processed:
Debit or credit card
Your refund will reflect in your account within 2-5 business days of your return being processed.
PayPal (online return only)
We will initiate your refund, and PayPal will be in touch once they have finalised your refund.
When your refund is processed, Afterpay will send you an email and make the necessary adjustments to your payment schedule. Please see our article on Afterpay refunds for more information.
Glue Store Gift Card (in-store return only)
If you are returning an item that was purchased with a Gift Card, a refund will be issued in the form of a new Gift Card.
Please allow an additional 1-2 business days for refund processing over sales periods and public holidays.READ FULL ARTICLE